Refund & Return Policy – Tanviya.com

At Tanviya.com, we are committed to providing quality products and ensuring customer satisfaction. We offer returns or exchanges under specific conditions, ensuring fairness for both customers and our business.

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✅ Return & Exchange Eligibility

• We offer a 14-day return/exchange/Damage/Replacement window from the date of delivery — in line with Google Merchant Center guidelines.

• Returns or exchanges are accepted only if:

• • Once We recieved the request for return/exchange/Damage/Replacement we will delivered the product in 7-8 days.

  • The product is defective, damaged, or incorrect.

  • The product is unused, unwashed, unaltered, and in original condition with tags and packaging intact.

• For size/design exchange (non-defective products), shipping costs will be borne by the customer.

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🚚 Return Shipping / Reverse Pickup

• Defective / Damaged / Incorrect items: We will arrange a free reverse pickup.

• Voluntary exchanges (e.g. size, color change):

  • Customers must bear return shipping costs.

  • Alternatively, we can arrange reverse pickup at a charge of ₹150 per item, plus ₹100 forward shipping.

• Return shipments must be packed securely. Use a trackable courier service if shipping yourself. We are not responsible for lost return packages.

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💰 Refunds

• Refunds are only processed:

• • Refund will be credited in 7-10 business days.

  • If we are unable to provide a replacement/exchange due to stock unavailability.

  • If the product was defective, damaged, or incorrect and return conditions are met.

• Refunds are issued within 7–10 business days after inspection of the returned product.

• Refunds are processed to the original payment method or as store credit (as per customer’s preference).

• Shipping and COD charges are non-refundable.

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❌ When Returns / Exchanges Are Not Accepted

• If the return/exchange request is made after 14 days of delivery.

• If the product is used, washed, altered, damaged, or missing tags/packaging.

• For minor color variations due to lighting or screen resolution.

• Items bought during sale or with discount codes, gift vouchers are non-returnable unless defective/damaged.

• Multiple exchanges on the same order will not be entertained.

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📌 How to Request a Return or Exchange

• Email us at adishwarenterprises11@gmail.com within 14 days of delivery with:

  • Order ID

  • Reason for return

  • Clear photo(s) of the product showing the issue

• Our team will review your request and guide you through the process.

• 📌 Shipping policy

• Order will be delivered in 7-10 business days.

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⚠ Note

Our policy ensures genuine issues are addressed while discouraging misuse (e.g. using and returning products). We reserve the right to deny returns that do not meet the above conditions.